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Can i get mail for CICD tickets that are older than 2 days

Logeshwari
Logeshwari May 14, 2024

We have a requirement to get notified if a CICD ticket is not closed after 2 days of creation.

Do we have a solution for this. How should we achieve this.

 

Thanks

Logeshwari

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Kris Dewachter
Kris Dewachter
Community Champion
May 14, 2024

Hi @Logeshwari ,

You could create a scheduled automation rule that is triggered at regular intervals. The automation rule could find all unresolved tickets that are older than 2 days, and send an email or add a comment to the ticket.

Best regards,

Kris

 

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