Can not Config OutGoing Email with Google Mail App

[hieund]

Hello,

i try config email outgoing but show error blow:

Unfortunately no connection was possible. Review the errors below and rectify:

• AuthenticationFailedException: 535-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8 https://support.google.com/mail/?p=BadCredentials a70sm28675193pfj.7 - gsmtp

Username vs Password -> i Confirm correct.

Hope Receive Feedback Soon.

Thank you very much.

[Shankar Asam {Appfire}]

Hi,

Can you try to do the telnet request to smtp server and see if you are able to reach(do this in your jira server's console)?

telnet smtp.gmail.com 465

And also make sure to put a checkbox next to Change password and reenter the password to see if it's working.

Thanks 

[hieund]

Hi Shankar Asam,

Telnet working well,

And i put a checkbox next to Change password and reenter the password.

Here Error when i send email test:

An error has occurred with sending the test email:
com.atlassian.mail.MailException: javax.mail.AuthenticationFailedException: 535-5.7.8 Username and Password not accepted. Learn more at
535 5.7.8 https://support.google.com/mail/?p=BadCredentials y66sm1825081pfy.66 - gsmtp

Thanks,

[Shankar Asam {Appfire}]

Just to make sure, did you try the steps given in the google support link?

 https://support.google.com/mail/?p=BadCredentials

Step 1: Check your password

If you have these problems or can’t sign in, first check to make sure you’re using the right password.

Step 2: Try these troubleshooting steps

• Use an App Password: If you use 2-Step Verification, try signing in with an App Password.
• Allow less secure apps: If you don't use 2-Step Verification, you might need to allow less secure apps to access your account.
• If you recently changed your Gmail password, you might need to re-enter your Gmail account information or completely repeat your Gmail account setup on your other email client.
• If the tips above didn't help, visit https://www.google.com/accounts/DisplayUnlockCaptcha and follow the steps on the page.
• The email client's sign-in method might be insecure. Try signing in directly on the Gmail app.

thanks