Can not receive email notifications

[Wei Lin]

Hey, my  colleague as new register, we have already invited her in JIRA  , but she  can not receive  any notifications from JIRA . 

1. Administrator has  already invite her by mail .
2. She has tried to login for several times, still no mail received
3. Her mail is :claire.shao@autocore.ai

We need your help ,Thanks!

[Stephen Sifers · Accepted solution]

Hello @Wei Lin

Thanks for reaching out to Community in regards to emails not being delivered. I did check and confirmed the email is having an issue being delivered and looks to be on your mail provider side. Here is the error we're seeing:

554 5.7.1 [internal] recipient address was suppressed due to customer policy

This could be caused by multiple issues on your providers' side, such as spam or junk mail filter which is preventing the mail from being delivered. Further information on this error; 554 5.7.1 - Recipient address was suppressed due to customer policy 

An alternative to getting your users product access while you check into the above error would be to use invite links, more on this can be found in: Specify how users get site access | Invite Links.

Regards,
Stephen Sifers

[Wei Lin]

It's ok now .

Great thanks!

[Pramodh M · Accepted solution]

Hi @Wei Lin 

You can try providing the site URL and she can login to the site

If she has not created an account yet, navigate to id.atlassian.com and sign up for the Atlassian account 

Let me know if she can login to the site

Thanks,

Pramodh

[Wei Lin]

No， she can not create account , neither login . because  sign up for Atlassian account  need the mail verification , and she can not receive verification mail

[Pramodh M]

Soon Atlassian team will unblock the mail so that you team member can recieve the mail notifications

Similar occurence here

https://community.atlassian.com/t5/Jira-Software-questions/Not-receiving-email-notifications/qaq-p/1672564

Thanks,

Pramodh

[Wei Lin]

Till now, she still  can not receive any email from jira. 

[Wei Lin]

Hi  Pramodh M   can you please do the same again ?Still not receiving the email notifications 

[Wei Lin]

It's OK now . Great thanks!

[Zhou Luxiang]

Hi  Pramodh M , Our new coworker tonya.fan@autocore.ai can not receive email and sign up for the Atlassian account.

[Stephen Sifers]

@Zhou Luxiang

I can see that the email above was rejected from your mail server with the following error:

550: 550 5.4.1 Recipient address rejected: Access denied.

This issue is on the side of your mail server and will need to be addressed to allow mail to flow correctly.

Regards,
Stephen Sifers

[Wei Lin]

Hi @Stephen Sifers  @Pramodh M 

   Our new colleague still met the same problem, could not receive email invitation.Her mail is:  lihua.fu@autocore.ai. Would you please help to solve the problem?

Great thanks!

[Wei Lin]

I change the mail adress with another name, then the invitation can be received.

But still we have met this similar issue more then once, is there any solution for that case?

Thanks!