Can notification emails be send on each stage just for tickets in critical and very high priority?

[Jayne Werson]

Hi

I would like to recive notifications in all stages just for critical and high priority issues.

Is that possible?

If so then how to achieve that?

Thank you for help.

Jayne

[JamieA · Accepted solution]

Another way is, as Jo-Anne says create a new event and add to the notification scheme.

Then with the script runner plugin you can fire that event when the priority is Critical, or changed to Critical or whatever.

[Jo-Anne MacLeod]

One way (and there may be some easier ways).

create a new event - notify on critical

Then in your workflow put a condition on your transition that priority=Critical or High.

set the post function to call your new event.

If you do this way, you will need to have another transition that do not have that condition on them and than just use the 'normal' post function.