I'm using the Automation plugin to trigger the close transition for issues that have been Resolved for a certain amount of time.
Case 1
When an issue has been Resolved for 72 hours, close issue.
JQL 1
project = "HELP" and status = "Resolved" and resolved < -72hours
Case 2
When an issue has been Reopened from Resolved in the last 72 hours, close the issue when it has been in Resolved for 24 hours
JQL 2
project = "HELP" AND status = Resolved AND Resolved <-24hours AND status WAS Open AFTER "-72hours"
Thanks
JQL 1 looks ok to me
For case 2 I would suggest you add a separate state - Reopened. If you use Open state for both Create -> Open -> Resolved & Resolved -> Open -> Resolved I don't think it is possible to differentiate one from the other one using JQL.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.