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Can't Jira Backup

xinoman12
xinoman12
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December 17, 2016

My zip file does not show up.

I've been waiting more than an hour an it's stucked at Please wait loading message.

 

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Micah Harley
Micah Harley February 8, 2017

This was happing to me in our Cloud instance. IE showed Please Wait... Chrome downloaded the zip file without issue.

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Roman Samorodov
Roman Samorodov
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December 18, 2016

Check if the path to your backup folder is right in Administration->Backup system.

Then restart JIRA service on your server and try to perform backup again.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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December 17, 2016

That's something you'll need to raise with Atlassian Cloud Support

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Volodymyr Krupach
Volodymyr Krupach
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December 17, 2016

You may submit a support ticket: https://support.atlassian.com/servicedesk/customer/portal/23

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