Can't access JIRA via browser

[Aditya]

Hi Everyone

We have installed & started JIRA as per the documentation. The tomcat is starting, but JIRA isn't accessible via a browser. 

Here is the catalina.out log:

2018-11-30 17:22:19,993 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Done resetting caches triggered by: onPluginEnabled, timeMillis: 0, jiraIsShuttingDown: false
2018-11-30 17:22:19,993 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Start resetting caches triggered by: onPluginModuleEnabled, jiraIsShuttingDown: false
2018-11-30 17:22:19,993 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Done resetting caches triggered by: onPluginModuleEnabled, timeMillis: 0, jiraIsShuttingDown: false
2018-11-30 17:22:19,993 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Start resetting caches triggered by: onPluginEnabled, jiraIsShuttingDown: false
2018-11-30 17:22:19,994 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Done resetting caches triggered by: onPluginEnabled, timeMillis: 0, jiraIsShuttingDown: false
2018-11-30 17:22:19,994 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Start resetting caches triggered by: onPluginModuleEnabled, jiraIsShuttingDown: false
2018-11-30 17:22:19,994 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Done resetting caches triggered by: onPluginModuleEnabled, timeMillis: 0, jiraIsShuttingDown: false
2018-11-30 17:22:19,994 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Start resetting caches triggered by: onPluginEnabled, jiraIsShuttingDown: false
2018-11-30 17:22:19,994 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Done resetting caches triggered by: onPluginEnabled, timeMillis: 0, jiraIsShuttingDown: false
2018-11-30 17:22:19,994 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Start resetting caches triggered by: onPluginModuleEnabled, jiraIsShuttingDown: false
2018-11-30 17:22:19,994 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Done resetting caches triggered by: onPluginModuleEnabled, timeMillis: 0, jiraIsShuttingDown: false
2018-11-30 17:22:19,994 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Start resetting caches triggered by: onPluginEnabled, jiraIsShuttingDown: false
2018-11-30 17:22:19,994 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Done resetting caches triggered by: onPluginEnabled, timeMillis: 0, jiraIsShuttingDown: false
2018-11-30 17:22:19,995 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Start resetting caches triggered by: onPluginModuleEnabled, jiraIsShuttingDown: false
2018-11-30 17:22:19,995 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Done resetting caches triggered by: onPluginModuleEnabled, timeMillis: 0, jiraIsShuttingDown: false
2018-11-30 17:22:19,995 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Start resetting caches triggered by: onPluginEnabled, jiraIsShuttingDown: false
2018-11-30 17:22:19,995 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Done resetting caches triggered by: onPluginEnabled, timeMillis: 0, jiraIsShuttingDown: false
2018-11-30 17:22:19,995 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Start resetting caches triggered by: onPluginModuleEnabled, jiraIsShuttingDown: false
2018-11-30 17:22:19,995 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Done resetting caches triggered by: onPluginModuleEnabled, timeMillis: 0, jiraIsShuttingDown: false
2018-11-30 17:22:19,995 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Start resetting caches triggered by: onPluginEnabled, jiraIsShuttingDown: false
2018-11-30 17:22:19,995 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Done resetting caches triggered by: onPluginEnabled, timeMillis: 0, jiraIsShuttingDown: false
2018-11-30 17:22:19,995 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Start resetting caches triggered by: onPluginModuleEnabled, jiraIsShuttingDown: false
2018-11-30 17:22:19,996 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Done resetting caches triggered by: onPluginModuleEnabled, timeMillis: 0, jiraIsShuttingDown: false
2018-11-30 17:22:19,996 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Start resetting caches triggered by: onPluginEnabled, jiraIsShuttingDown: false
2018-11-30 17:22:19,996 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Done resetting caches triggered by: onPluginEnabled, timeMillis: 0, jiraIsShuttingDown: false
2018-11-30 17:22:19,996 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Start resetting caches triggered by: onPluginModuleEnabled, jiraIsShuttingDown: false
2018-11-30 17:22:19,996 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Done resetting caches triggered by: onPluginModuleEnabled, timeMillis: 0, jiraIsShuttingDown: false
2018-11-30 17:22:19,996 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Start resetting caches triggered by: onPluginEnabled, jiraIsShuttingDown: false
2018-11-30 17:22:19,996 JIRA-Bootstrap INFO [c.a.jira.plugin.JiraCacheResetter] Done resetting caches triggered by: onPluginEnabled, timeMillis: 0, jiraIsShuttingDown: false
2018-11-30 17:22:19,996 JIRA-Bootstrap INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system earlyStartup ended
2018-11-30 17:22:20,063 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /app/jira/jira-home/dbconfig.xml
2018-11-30 17:22:20,072 JIRA-Bootstrap INFO [c.a.j.instrumentation.external.DatabaseExternalGauges] Installing DBCP monitoring instruments: DatabaseExternalGauges.JiraDbcpInstruments[instruments=[DBCP_MAX, DBCP_ACTIVE, DBCP_IDLE],objectName=com.atlassian.jira:name=BasicDataSource]
2018-11-30 17:22:20,091 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks.
2018-11-30 17:22:20,092 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] JIRA pre-database startup checks completed successfully.
2018-11-30 17:22:20,259 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured. Enqueuing Database Checklist Launcher on post-database-configured-but-pre-database-activated queue
2018-11-30 17:22:20,260 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured. Enqueuing Post database-configuration launchers on post-database-activated queue
2018-11-30 17:22:20,283 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:
 ---------------------------------------------------------------------------------
 Heap memory : Used: 214 MiB. Committed: 488 MiB. Max: 746 MiB
 Non-heap memory : Used: 68 MiB. Committed: 70 MiB. Max: 1264 MiB
 ---------------------------------------------------------------------------------
 TOTAL : Used: 281 MiB. Committed: 558 MiB. Max: 2010 MiB
 ---------------------------------------------------------------------------------
30-Nov-2018 17:26:23.405 INFO [main] org.apache.catalina.core.StandardServer.await A valid shutdown command was received via the shutdown port. Stopping the Server instance.
30-Nov-2018 17:26:23.405 INFO [main] org.apache.coyote.AbstractProtocol.pause Pausing ProtocolHandler ["http-nio-8081"]
30-Nov-2018 17:26:23.459 INFO [main] org.apache.catalina.core.StandardService.stopInternal Stopping service Catalina
2018-11-30 17:26:23,492 localhost-startStop-2 INFO [c.a.jira.startup.DefaultJiraLauncher] Stopping launchers
2018-11-30 17:26:23,508 localhost-startStop-2 ERROR [o.a.c.c.C.[Catalina].[localhost].[/]] Exception sending context destroyed event to listener instance of class com.atlassian.jira.startup.LauncherContextListener
java.lang.NullPointerException
 at com.atlassian.jira.startup.ClusteringLauncher.stop(ClusteringLauncher.java:46)
 at com.atlassian.jira.startup.DefaultJiraLauncher.stop(DefaultJiraLauncher.java:197)
 at com.atlassian.jira.startup.LauncherContextListener.contextDestroyed(LauncherContextListener.java:214)
 at org.apache.catalina.core.StandardContext.listenerStop(StandardContext.java:4774)
 at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5411)
 ... 3 filtered
 at java.util.concurrent.FutureTask.run(FutureTask.java:266)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
 at java.lang.Thread.run(Thread.java:745)
30-Nov-2018 17:26:23.544 INFO [main] org.apache.coyote.AbstractProtocol.stop Stopping ProtocolHandler ["http-nio-8081"]
30-Nov-2018 17:26:23.547 INFO [main] org.apache.coyote.AbstractProtocol.destroy Destroying ProtocolHandler ["http-nio-8081"]

These are the list of log files:

[root@jprdevops1 logs]# ls
access_log.2018-11-30 atlassian-jira-gc-2018-11-30_17-21-55.log.0.current catalina.out localhost.2018-11-30.log
atlassian-jira-gc-2018-11-30_17-04-38.log.0.current catalina.2018-11-30.log host-manager.2018-11-30.log manager.2018-11-30.log

I am unable to see Access JIRA through a browser line in catalina.out file. 

I don't know where we are making a mistake. I request somebody to guide us so that we can test JIRA before purchasing it. 

NB: I have started and stopped tomcat after unable to access browser.

Regards

Aditya

[Tom Lister]

Hi @Aditya

the Catalina log will tell you what has happened in Tomcat, but you get Jira information from the <Jira-home>/logs/atlassian-Jira.log

normally after install on server, you should be able to go to <host>:8080 and complete the configuration questions 

check Jira log for errors and post here