Can't connect to Jira through localhost:8080 (Catalina server stops?)

[Marc Andriola]

In issue appeared after our server was affected by a power disruption, now when starting up the Jira service, Jira appears to load but it can't be accessed through localhost:8080 or from remote access.

jirasoftware-stdout log shows: "JIRA 8.5.0 build: 805000 started. You can now access JIRA through your web browser."

but commons-daemon log reports later that the SHUTDOWN event was signal and stops the service.

There appears to be an issue shown in the jirasoftware-stdout log:

20-Dec-2022 14:24:33.140 SEVERE [main] org.apache.catalina.core.StandardServer.await StandardServer.await: create[localhost:8005]:
java.net.BindException: Address already in use: JVM_Bind

What could cause the issue we're seeing and how can we resolve it?

(also is there way I attach our logs to this ticket?)

[Andy Rusnak]

Hi Marc,

Welcome to the Atlassian Community!

Just to recap my understanding of your issue, you had an outage on your server and now when you try to start Jira you are getting an error noting that port 8005 is already in use.

The message you included seems to indicate that port 8005 (which is used by Jira by default for the shutdown communication) is in use by some other process. When Jira attempts to start it will not be able to listen/hold that port.

You could attempt to identify what is listening on that port and killing that process through the use of tools like netstat. If you can free that port then Jira should start normally.

Another option is to update the server.xml within your <Jira Install>/conf directory and change the <Server port="8005" shutdown="SHUTDOWN"> port to a different value other than 8005.

In regards to your other question about uploading logs, that is not a functionality of the Community, however if you were to open a support request with the Atlassian support team you can upload your logs to an official support ticket.

Best,

Andy

Atlassian Support