Can't create a ticket or move tickets

[Marcela Rojas]

We starting to have major issues in Jira and users cannot create a ticket. I get his error...any advice on what is happening?

We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific information in the log file.

[Mirek]

Hi @Marcela Rojas ,

You might be hitting this problem

https://confluence.atlassian.com/jirakb/unable-to-create-issues-due-to-unsupported-content-in-jira-1063565236.html

[Marcela Rojas]

Thank you! This is exactly what is happening.  I appreciate your help.

[Mirek]

Glad that it helped :)