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Can't delete organization

Anh Dinh
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June 15, 2025

I can't seem to delete my organization. I have followed the guidelines on deleting an organization and removing domains and apps, but somehow I'm still missing something.

delete-organization.png

 

On the Billing tab, when I click on "Manage", it says deactivated.

billing-preview.png

deactivated.png

 

On the Apps tab, I have also tried to remove everything.

apps.pngdeactivated-app.png

 

There is anything I haven't tried to wipe out everything there is, but somehow it's still inadequate. Please let me know what do I need to do to delete my organization. Thank you in advance.

2 answers

1 vote
Walter Buggenhout
Community Champion
June 15, 2025

Hi @Anh Dinh and welcome to the Community!

Deleting products (and an organization) takes time. You have done everything you can at this time, which is also displayed in the message on your last screenshot:

... subscription has been deactivated due to cancellation and the data will be permanently deleted soon.

As explained in This support article, there is a delay of 15 days (at least) before your products will be permanently removed:

Screenshot 2025-06-15 at 22.08.18.pngOnly after the apps are fully removed, you will be able to delete the organisation as well. 

Hope this helps!

0 votes
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 16, 2025

Hello @Anh Dinh 

Welcome to Community :) 

A support ticket has been raised on your behalf which you would have got on your email.

the team will further assist you to delete this org

Thank You,

Prachi

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