Can't find how to show all for approvers on the customer portal by default.

[kirill.sukov]

Hey folks. I've got a problem that approvers can't see details when they follow the link to the request that needs approval. 

Basically, I want them to see the Hide details button rather than Show details. Can I toggle it somewhere?

[Angélica Luz]

Hello @kirill.sukov,

Welcome to Atlassian Community!

Testing on my local site, I wasn’t able to replicate this issue.

I added another account as the approver and the option to Show/Hide details appears.

Can you please confirm if the Request type on the ticket is not empty?

Is it happening only with the approver or also with the reporter and request participants?

Kind regards,
Angélica

[kirill.sukov]

Hey @Angélica Luz! Thanks for helping me out.  It appears that not only for approvers the button is by default is "Show details" while I want it to be "Hide Details" so that approvers can see all the info right away. Most of them don't notice the button and come to me for details. Here's a video https://skr.sh/v7SEwB98Lx1

[Angélica Luz]

Thank you for the details, @kirill.sukov

By default, the details of the ticket will be collapsed (Show details), and it’s not possible to change the default to expanded (Hide details).

There is a feature request suggesting the implementation of this ability:

• Add options to Expand Details and activity by default

Please, click on vote and watch to receive updates about the feature.