Can't resolve the issue

[kotasrikanth]

I am facing below error when issue will resolve. This error came from last 3 hours:

The call to the Jira server did not complete within the timeout period. We are unsure of the result of this operation.

Close this dialog and press refresh in your browser.

I have refreshed and relogging the site.  But still same issue persist.

Please fix and update asap.

Thanks

[Trudy Claspill]

Hello @kotasrikanth 

Welcome to the community.

Are you working with Jira Server/Data Center or Jira Cloud?

[kotasrikanth]

Jira Cloud

[Trudy Claspill]

Does it happen with all issues or only one issue?

If you need to reach out directly to Atlassian for support on this, open a ticket via their portal at https://support.atlassian.com/contact/#/

[kotasrikanth]

Thanks.

Now my issue is resolved.

[Eswar Prasad]

Hi @Trudy Claspill , 

We are getting the same error today.

Few Jira users has reported the problem in updating Issues/loading Jira Issue pages.

We are currently on Jira Data Center  v8.13.9

Please assist.

[Trudy Claspill]

@Eswar Prasad 

I recommend that you reach out to Atlassian support directly via their portal at https://support.atlassian.com/contact/#/