Can't upgrade expiring Apps!

[Angie Affolter]

We recently renewed our subscriptions for JIRA/Confluence and associated apps.  A few of the apps would not let us apply the new license key until we upgraded the app to Data Center License.  However, when we click on the Upgrade to Data Center button it won't do anything.  And if we apply the license key first, it turns the app to expired.  

HELP!  We expire in a week!

P.S> Just realized it's throwing an error.

An unexpected error occurred. Refer to the logs for more information.

What logs??

[Dario B · Accepted solution]

Hi @Angie Affolter ,

I can see you have a support request already open with Atlassian Support for this issue.

May I ask you to spare some time and copy the solution in here once done, so that it could be useful to other users facing the same issue? 

Cheers,
Dario

[Angie Affolter]

Sorry for the delay!  The issue was that server licenses were issued for our apps instead of data center licenses.  Since we use a reseller we are having to wait for refunds then re-quotes.  

[Dario B]

Thanks for sharing the solution! :) 

[Scott Dudley [Cenote]]

empty

[Dario B]

I have replied your previous answer

[Scott Dudley [Cenote]]

A customer of ours reported this issue too. It seems no longer possible for non-Atlassian to file bugs in the UPM project on ecosystem.atlassian.net, so I am pasting the information here for reference.

Using UPM 3.0.6 on Confluence Data Center 6.13.7, if a customer has an app/plugin license for a Server version instead of DC, the UPM will display an "Upgrade to Data Center" button next to the app.

Clicking this button results in the following flag appearing at the top of the page and no action being taken:

An unexpected error occurred. Refer to the logs for more information.

The Confluence logs are empty, but looking through the HTTP requests, I see that UPM is making a request to the following URL:

http://localhost:8100/rest/plugins/1.0/PLUGINKEY/license/crossgrade

The UPM response is HTTP 400 error, along with the JSON payload:

{ subCode: "upm.plugin.license.error.crossgrade" }

I don't know the cause of this, but manually updating the plugin license to a DC-compatible one works. I am unclear as to what the "Upgrade to Data Center" button is supposed to do.

[Dario B]

Hi @Scott Dudley [Cenote] ,

Please notice that by adding a reply to a thread already marked as solved is not so useful since there are very little chances to get a reply :) 

Once this has been said, you should still be able to create tickets in Atlassian Ecosystem, just now you have to use the customers' portal (or service desk), as mentioned in: https://ecosystem.atlassian.net/secure/Dashboard.jspa

Welcome to the Atlassian Ecosystem.

• Want to learn and network with fellow developers? Join the Atlassian Developer Community.
• Need support for our products? Create a request in our Customer Service Desk. 
• Are you a vendor and need help with your add-on in the Marketplace? Ask us in Marketplace Vendor Support.
• Building an add-on or integration for one of our tools and need help? Ask us in the Atlassian Developer Community
• Want to start building an add-on or are looking for documentation? Browse our developer documentation and check the Atlassian Developer Community. 
• Looking for one of our many open source add-ons? Feel free to browse our projects.
• Building an app for one of our tools and found a bug? Did you come up with a new feature that will make developers' lives better? Go to our Ecosystem Developer Portal.

Therefore, in order to submit a bug with the apps (or add-on), you may want to use one of the below links (depending on your needs):

• Marketplace Vendor Support
• Ecosystem Developer Portal

Please test above links and let me know if this helps.

[Scott Dudley [Cenote]]

Hi @Dario ,

I clicked the links you mentioned above, but this is not a Marketplace Vendor problem, and the Ecosystem developer portal claims it's supposed to be used only for critical bugs. Where do I file a non-critical bug in UPM?

Scott

[Dario B]

Thanks for providing more details @Scott Dudley [Cenote] .

I have created a UPM ticket for this:

• https://ecosystem.atlassian.net/browse/UPM-6071

Please let me know if you can access it and, in case you can, add yourself as watcher to be updated in case of any progress.

Also, we are discussing the possibility to make the UPM project public again (for submitting issues). However, for the time being, in case of any issue with UPM, create an issue with standard support using below link:

• https://support.atlassian.com/contact

I hope this helps.

Cheers,
Dario

[Dario B]

Also, to provide more context, the issue reported here has been introduced by:

• [UPM-5878] As a customer with an expiring server license, I want to renew my license as a Data Center license

[Scott Dudley [Cenote]]

Thanks for creating the issue @Dario B .  It appears to be a private issue though. Is it possible to make it public?

[Dario B]

@Scott Dudley [Cenote] I have assigned the ticket to you. You should now be able to access it and add comments. 

Have a nice weekend.

Dario