Can't use transitions from commits

[Javier Pérez]

Hello, 

What I did:

1. Create a BitBucket cloud project and its repository.
2. Create a Jira Software CLASSIC project and link to BitBucket cloud repository.
3. Push a commit with <ISSUE-KEY<number> #transition-name

I can see the commit in the Jira software issue history, that part works, but the transition does not get executed. My transition name is "Start progress"

I have read about case sensitive: I tried both

I have read about underscore character, is not my case 

I also have read about if there is a mandatory field it will fail silently. I tried to execute the transition manually in jira software and works fine. Even I didn't configure any field yet

I have read about use the target status name instead of transition name, I also tried that. 

Actually I'm very frustrated with this. If you could gie me a clue I'd appreciate it so much. 

Thanks in advance. 

[Javier Pérez]

I found it myself. 

The git client were not using a valid email.