Can we create a request intake form in JIRA & have people access it without needing a license?

[Sagar Gupta]

Can we create a Request intake form in JIRA and have people access it to submit their request without needing a license in JIRA?

I know there is also a Service Desk available within JIRA, are request intake forms part of it or can we also make a standalone request intake form for a project?

[Irina_Bel_Stiltsoft_]

Hi @Sagar Gupta ,

If you don't mind using the app for this goal, I can suggest one. It takes you 1 minute to set up a customer portal for any Jira Cloud project and let your customers (or teammates who don't need access to Jira) feed requests into it.  The app works as a 'Jira mirror' but with a simpler interface and cleaner overall experience.

And it's definitely cheaper than having Jira licenses or Jira Service Management. You can calculate the price on the marketplace for your company. Marketplace apps are billed for the number of users in your Jira instance. I hope it helps you.

[Jack Brickey]

This is a rather old post. Unsure if OP still needs assist?

[Jack Brickey]

you can create an email handler in Jira (settings > system > mail > incoming mail). The email requests will need to have a default user (licensed user) where all incoming requests would be recorded against. You could then create a webpage w/ web form that would require certain info that could then be used in the email sent in by the form.

[Max Foerster - K15t]

Hey @Sagar Gupta

Welcome to the community! Have you thought about using an issue collector in projects?

Using the issue collector

Best, Max

[James A Rosen]

Issue Collector doesn't seem to be available for team-managed projects.