Can we directly edit the resolution field on closed issue via the issue screen in jira cloud

[khushboo_puri]

Can we directly edit the resolution field on closed issue via the issue screen in jira cloud

[Karan Sachdev]

Hey @khushboo_puri

We can't edit the resolution field on the issue view/edit screen directly. For closed issues, there are 2 ways to update the Resolution value.

1. Edit the workflow and add a self transition with a screen that contains the Resolution field. Publish the workflow, then run the transition on closed issues, where you can select the Resolution value. However, this will also update the Resolved date of those work items.

2. If you want to keep their original resolved date, update the issues using CSV import method. You can add the Resolution and Resolved dates in your CSV with the applicable values. Reference doc: Updating existing work items

Thanks!

[Yogesh Mude]

Hello @khushboo_puri 

Yes, you can but make sure the Resolution field should be present on the work item edit screen.

BTW its not the best practice to allow users to edit the resolutions on closed items, but this field should be present on the resolve/close transition screen where users can select the correct resolution and then they can resolve.

If there is no resolution field on the work item edit screen then another way is you can add new transition (any status to itself) and add PF to update/set the resolution and transits that ticket and resolution will set.