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Can you combine creation of restricted issue type tickets with view access?

Kathy Ellis
Contributor
September 8, 2023

I have seen notes where you can lock down who can view tickets with a specific issue type.  Is it possible to allow everyone on the team to create a ticket with an issue type that only a few can view, and then just not see the ticket they created?

We want team members to be able to create a defect ticket, but once created, we want only the managers to be able to see the tickets.

Is this possible, or can only the people who are on the restricted list create tickets with that issue type?

1 answer

0 votes
Mikael Sandberg
Community Champion
September 8, 2023

Yes, that can be done by implementing issue security and automation. The automation would set the security level when a defect is created. 

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