Can you customize the content in the email notification with specific fields

[Candice Korecki]

I'm just curious if there is a way to customize the content of the email notification to include additional fields (ie. Epic Name, Labels, End Date, etc.) in Jira Cloud.

Sample snapshot of our current email notifications below:

[Alex Ortiz]

@Candice Korecki 

Carlos is technically correct, but there is a workaround.

It's not exactly a perfect solution, as you'll end up with 2 emails, but I suppose, you could turn off the default notification from Jira when an issue is created.

The workaround:

Create an automation rule when an issue is created as the trigger.

Then, send an email as the action.  Using Smart Values, you should be able to extract the field data that you want to include in your message.

https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/

Hope that helps!

[Carlos Garcia Navarro]

Hi @Candice Korecki ,This other post may be helpful:

https://community.atlassian.com/t5/Jira-questions/Add-Epic-Name-for-story-issues-mail-notification/qaq-p/1766614

[Igor Medeiros - Modus Create]

Hi @Candice Korecki 

If you are open to using 3rd-party solutions for your case, our app Notification Assistant for Jira can help you with this scenario.

It allows you to customize and manage notifications independently of Jira's bundled notifications.

It includes features like fully customizable templates, where you can add custom fields, text, images, etc., the possibility to create custom notification rules, notifying on your own changes, and more.

Feel free to reach out if you are interested.