Can you have an automation rule that sends a Slack message to a user when they are assigned

[Benjamin Peikes]

We want to send a Slack message directly to the assignee of an issue if a work item is assigned to them, and the priority is high. Is there a way to have an automation rule that sends a Slack message directly to a user based on the assignee field?

[Mikael Sandberg]

Yes, that is possible, but in order to DM someone via automation you need to know the user's member Id in Slack. You can either get it by using the Slack API every time the rule runs, or you can store the member Id as a user property as described in this article. I did this as part of the onboarding process when a onboarding ticket was created it also added the Slack member Id as a property.

[Bill Sheboy]

Hi @Mikael Sandberg 

FYI the link in your post to that article is broken. 

• Here is the one for the older article using Python to get the Slack ID values:
  • https://community.atlassian.com/forums/Automation-articles/Mention-someone-directly-in-Slack-via-Jira-Automation/ba-p/1528605
• Here is one for directly calling the Slack REST API endpoint when needed
  • https://community.atlassian.com/forums/Automation-articles/Send-a-Slack-message-with-an-mention-using-Web-Request/ba-p/2752942

Kind regards,
Bill