We have a custom field which is a Select List (multiple choices) that we want to make a required field. I have set the field as required in field configurations, but the system has a default value chosen from the start. Therefore, a user is not forced to select any values from the list before creating the ticket.
Is there anyway to make sure that no values are selected by default when creating a ticket?
Solved! In order to unselect the current default value from the list, I had to hit ctrl+space (or command+space for Mac) and then click on the selected default value. It was then deselected and no default value is left
hello @Christy Kennedy ,
if there are not inconvenients, and the field is required... You can Set the default value for this field, not informated.
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