Can you please confirm if there would be a reason why a client can only Export in CSV format in Jira

[tmanai]

In jira, When we want to export issues we find different extensions: CSV, HTML, XML. But this is not the case for the client; He only find Export in CSV.

i wish to know if there is a reason ?

Thanks for any help,

[Petter Gonçalves]

Hello @tmanai

Thank you for reaching out.

I understand you are talking about the export options in the issue navigator page as displayed in the screenshot below. Is that correct?

I believe there is no way to restrict the export options from the issue navigator page of Jira, so I believe you might be talking about a different feature or third-party app feature.

In order to properly troubleshoot the issue you are talking about, could you please provide us with a screenshot of how the export options are displaying to you and how it is displayed to your client? 

Are there any errors returned in the development tools of your client when trying to access the export options?

Additionally, ask the client to try another browser in incognito mode to ensure he is not facing a cache problem or being blocked by a browser extension.

Let us know if you have any questions.