Can you rename "Issue" to "Ticket"?

[Joshua Hunt]

People get stuck on the word "Issue" having negative connotations, when they just want to request a page update, or a analytics report, etc.

[Jack Brickey]

Where are you wanting to change this. I expect the answer is no if you are on Server and definitely no on cloud. IMO, issues works better than tickets because issues is more generic and fits many different project types.

[Joshua Hunt]

Thanks. It would be cloud. I hear you. If it's not easily configurable, getting others to conform isn't a problem. We all still say "ticket".

[Craig Castle-Mead]

Hey Joshua,

while this isn’t applicable to you as you’re using cloud, we use https://marketplace.atlassian.com/apps/1210980/inproduct-translation-for-jira?hosting=server&tab=overview for server (Tasks instead of Issues). Not aware of any cloud equivalents though.

CCM

[John Funk]

For what its worth, our folks use issues, cards, tickets, work items, etc. interchangeably. Everybody understands what they are talking about no matter which term they use.  :-)