Cannot access Atlassian User Management

[Adam Dobiáš]

Hi there,

I'm a JIRA admin of our organization. I need to add another team member to our workspace, in the Atlassian user management, however I do not have an access although my boss have set me as a Site admin. However, there seems to be some conflict in settings as he's got a notification that the role assignment was successful, after refreshing, my role switches back to Basic which prevents me from accessing the user management at all.

Any help will be appreciated!

Thanks

[Alex Koxaras -Relational-]

Hi @Adam Dobiáš and welcome to the community!

First of all, and just to let you know, within Jira live the following personas:

• Organization admins (manage organization level)
• Site admins (manage site level)
• Administrators (manages all apps)
• Jira admins (manages Jira)

Only Site and Org Admins can invite users. Ask your boss what kind of admin he is promoting you to. If he's promoting you to Jira Admin, then you'll not be able to invite/add new users.

[John Funk]

Hi Adam - Welcome to the Atlassian Community!

You must have Site Admin permissions to do User Management. You need to be in the site-admins group to have that permission. Being a Jira Administrator is not enough.