Cannot add comments to JIRA tickets via email.

Thanks

Sunadh

2 answers

0 votes

Can you please elaborate or add more details? Was this working before? Do you know if other users are having the same issue?

In case it helps, I'm copying an article that explains the setup:

And just to confirm, is your question related to Jira Server/Data Center or to Jira Service Management? Thanks

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

0 votes

please check if your mail handler is "Create and comment" type and that email sender has comment permission in the target project.

Fabio

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.