Cannot add comments to JIRA tickets via email.

[SunadhRaj.Malaka]

Cannot add comments to JIRA tickets via email.

Thanks

Sunadh

[Carlos Garcia Navarro]

Hi @SunadhRaj.Malaka ,

Can you please elaborate or add more details? Was this working before? Do you know if other users are having the same issue?

In case it helps, I'm copying an article that explains the setup:

https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

And just to confirm, is your question related to Jira Server/Data Center or to Jira Service Management? Thanks

[Fabio Racobaldo _Herzum_]

Hi @SunadhRaj.Malaka ,

please check if your mail handler is "Create and comment" type and that email sender has comment permission in the target project.

Fabio