Cannot change autogenerated cloud url! Please help!

[Admin Mich]

Hi!

I tried to change it (is currently https://team-1589429692721.atlassian.net/) and I cannot find anything... I don't know why it was added like that automatically... 

Followed this guide, but it was not helpful:

https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html?_ga=2.113945991.1823543881.1556751882-206167893.1547677013

I want to change it to a Cloud URL I can know what Site I am working on.

Please help me!

Thank you so much in advance!

[Nic Brough -Adaptavist-]

Not sure why you say "auto generated" as when you set up a Cloud site, it takes the name you choose.

You can either buy a new one and export from the old and import into the new, or you can raise an issue with Atlassian support (https://support.atlassian.com/contact ) and get it changed.  They won't do this often, I think it's once a year, so make sure you pick a good name.

[Admin Mich]

Hi Nic!

What happened is that when I created it, it said "There was an error", and I thought it didn't exist. Then, when I went in the cloud URL was already assigned :(. I'll contact them and follow up here with what they answered.

Thank you so much!

[Admin Mich]

I don't get the option to contact for help

[Nic Brough -Adaptavist-]

That screen is asking you what you want help with, it will ask more questions later in the process.  From your talk of Atlassian.net and Jira - go with Jira Cloud

[Admin Mich]

@Nic Brough -Adaptavist- 
I followed the screen steps but it doesn't show me any helpful answers. I found the following URL's asking for the same thing since 2018.
https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html

It leads to 2 different items, one from 2014 and the other one from 2011, where both are "Work In Progress", so I guess is not a priority right now.

https://jira.atlassian.com/browse/CLOUD-7184

https://jira.atlassian.com/browse/CLOUD-6999

As a workaround, I tried to export all the Organization and import it to a new Organization. I was able to export but I cannot find now how to create a new Organization. I followed this which mentioned everything about the setup but nothing about actually creating a new one. 

https://confluence.atlassian.com/cloud/set-up-an-atlassian-organization-938859734.html

In summary, my goal is to have a cloud url that reflects an Organization, that I can name... Either by creating a new one with the data from this one, or changing this, or anything else. What can I do? Thanks for your help in advance!

[Admin Mich]

@Nic Brough -Adaptavist- this is how my Organizations looks like: