Cannot connect to the jira instance- error fetching projects

[Ramya Gopal]

Hi,

Tried to do Test Case Import. But we cannot connect to the jira instance. Using the user account. Getting error as " error Fetching projects" - Unexpected response code:401

[Nic Brough -Adaptavist-]

401 means "unauthorised", which usually means you have not got the right user credentials being sent by the tool you are connecting with.

[Ramya Gopal]

Hi Nic,

Thanks for your reply. But we are giving the right credentials provided for the tool connection. Is there any other suggestions or setup required in the tool end. 

Thanks 

Ramya

[Nic Brough -Adaptavist-]

There's not a lot more I can guess at.  I would like to see the full error message coming back, but a 401 usually is a simple "account credentials not valid at the other end"