Cannot enable emoji reactions

[Gisela Lassahn]

Hello all together,

I hope there is anybody out there to help me.

We've just upgraded our Jira DC from version 8.5.4 to 8.20.3.

When we did this in our test instance about two months ago we enabled emoji reactions on comments and everything was fine.

But after we made the same upgrade in our productive instance this option is missing in the "General Configuration" (General Settings), so we can't activate it.

Does anybody know what we have to do to make this option appear and enable it?
Or to enable it without using the general settings section (maybe by using a dark feature)?

Many thanks and best regards
Gisela

[Gisela Lassahn · Accepted solution]

The problem is solved.

This was the solution proposed by Atlassian:

1. Backup the Announcement Banner into a text file
2. Remove the text of the Announcement Banner 
3. "Set Banner", Public ...
4. Copy the text from the backup file to the Announcement Banner again
5. "Set Banner", Public ...

In our case the Announcement Banner seemed to be empty.
So I put an "x" in it, published it, removed the "x" and published the banner again.

Afterwards I could see the option "Enable emoji reactions" in the "General Configuration" and activate it and everything was fine.