Cannot file support ticket

[David Pautler]

I'm repeatedly getting "Something went wrong, please try submitting your request again." even when making the ticket as simple as possible, e.g. by removing attachments.

I cannot find any other way to contact you except through forums, even though we have a paid account.

[Andy Heinzer · Accepted solution]

Hi David,

I created a support case on your behalf.  Please see https://support.atlassian.com/requests/JST-807697/

I am not certain why you might not be able to create this yourself, but I will be raising another issue with my support team to investigate the errors you saw here.

Andy

[Andy Heinzer]

It might be worth trying to load an incognito or private browser session to see if you can reproduce this problem.  If you can, then I suggest trying to generate a HAR file.  You can post that to the support ticket we created, that might help us to better understand what is causing this behavior.

Andy

[John Funk]

Hi David,

You can contact Atlassian Support here:

https://support.atlassian.com/contact/#/

Maybe if you post a screenshot of the error, we might be able to see something to help. 

[David Pautler]

Chrome's console shows several problems...see screencap.

[David Pautler]

To be clear, I'm saying https://support.atlassian.com/contact/#/ is unusable at least to me currently.

[John Funk]

Okay, let me see if someone can help you. 

[John Funk]

Hey @David Pautler  - I am going to mark this as Answer Accepted for Andy's response assuming support took care of you. If not, let us know.