'Cannot get default template' error

[Dom Bull]

Suddenly getting a 'Cannot get default template' pop up error on every ticket on my project each time I open or refresh the page.  Anyone know what causes it?  I'm guessing someone in my organisation has tweaked a 'system' level field and it's affected everyone's projects, but I can see nothing that's changed on my ticket set up..

[Ste Wright]

Hi @Dom Bull

Is this still impacting you? If so, is it just your project / your session or is it impacting all users?

A screenshot might assist us in verifying the error :)

Edit 04/08/20: Its been found that the "Smart Checklist" app can cause this error. If you come across this question and have this app, try disabling this first.

Ste

[Anil Biswal]

Hi Stephen, although it's been a while since the thread started: We also have the same problem and no answer yet. Ideas?

[Kevin Lau]

Me too, I am an Jira administrator and my users are getting this error.  However it is limited to some users.  If someone finds out please publish. 

[Ste Wright]

Hi @Kevin Lau @Anil Biswal 

It's worth investigating any relationship between users who can and users who cannot create issues - look for things such as:

• Permissions / Project Access
• Project Roles
• Groups (Global Permissions)
• Browsers / Browsers Add-ons

^ Finding the common point of origin will help decipher the reason this happens.

Alternatively try contacting Atlassian directly via https://support.atlassian.com/

If you do contact support, let us know how to fix it so other users know for the future :)

Ste

[nunzio_sciammetta]

Hi @Kevin Lau @Anil Biswal @Ste Wright @Dom Bull 

I wanted to ask if you managed to solved your issue. It would be nice if you could share it here.

Thanks.

Nunzio.

[Mohamed Rameeze]

I am facing same issue. Looking for a resolution here.

[Ste Wright]

Hi @Mohamed Rameeze , @nunzio_sciammetta ,

Neither of you have the application "Smart Checklist" do you?

Another question similar to this matter suggested there was a conflict with this app and disabling it fixed the issue. It'd be good to know if this is the same issue or not :)

Ste

[Mohamed Rameeze]

Hi @Ste Wright

Yes. We have the "Smart Checklist" plugin installed. I will try to see if disabling this app works.

[Anil Biswal]

Hey, yes it was the smart checklist plugin on our side. Disabling it solved the problem. Thanks!

[Jack Hunter [HeroCoders]]

@Anil Biswal,

If using Smart Checklist is problematic, then you might look into other apps (including free ones) in Atlassian Marketplace: https://marketplace.atlassian.com/addons/trending?query=checklist

Cheers,
Jack

[Pavel Pavlovsky]

Hi @Anil Biswal and the rest good people in the thread,

Please contact us at smartchecklist@railsware.com

Provide info on your instance URL and addon version.

We will take proper steps to get the issue fixed.

Thanks!

Pavel