Cannot include customer fields on JWM forms

[Joan Andreu Juan Torrens]

We have an unexpected behaviour in a Jira Work Management project. We can add some fields to the issue layout but then these fields aren't available on the forms layout.

Issue layout:

Form layout:

Any idea how to solve this?

Thanks a lot !

[Joan Andreu Juan Torrens]

I think I have found the answer. The fields have to be on the screens before they are available to be included in the forms. Sorry and thanks @Nikola Perisic for you help.

[Nikola Perisic]

Hello @Joan Andreu Juan Torrens 

Even if the Form is using the issue type in this case Task, and the issue layout has been edited for the task, changes are not being reflected because Forms have defined fields that you can add, the only thing you can do is to rename these fields.

[Joan Andreu Juan Torrens]

I think in other projects I have been able to add customer fields to the Jira forms. Look:

Issue layout:

Form: