Cannot instantiate message handler error

[Dan Putt]

I have successfully set up the POP Email Server and tested its configuration and everything works properly. But now when I attempt to add a "Create a new Issue from each email message" task I get an error.

When testing this I get the following error messages:

Cannot instantiate message handler 'com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler. This service will not work until this problem is fixed.
Cannot instantiate message handler 'com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler. This service will not work until this problem is fixed.

The strange part about this, is that everything was working up until late last week. I know of absolutely no configuration changes that we have done to cause this.

I'm also not sure where I can go to find the logs that show me what the errors are.

Any help would be greatly appreciated.

Thanks

[Michael Knight · Accepted solution]

Hi Dan,

As per our restricted functions list, creating issues from email in OnDemand is not currently supported.

Your method of using the built-in mail server to achieve this was an ingenius workaround, although since it's not a supported configuration, the recent JIRA 5 upgrade seems to have stopped this unsupported workaround from working.

We are tracking this feature request as JST-5649. You can watch/comment/vote on the feature as you wish.