Cannot log in to any of our Atlassian products - Bad Gateway 502

[Karin van Driel]

Hi all,

I cannot login at all this mroning and it appears this issue has been present for two hours. Atlassian lists it as intermittent, but I am not able to login at all and have tried multiple times on multiple devices, different browsers and the app as well. Nothing works. 

We have an Enterprise account, so should have access to phone support, unfortunately I cannot find a number to call anywhere.

Does anyone know how to obtain the telephone number for enterprise support?

Thanks!

Karin

[Stephen Sifers]

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information.

We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This issue had led to a performance impact and, in some cases, outages. We have implemented a fix to resolve the issue and recovery is in process.

Further updates will be posted to our incident report directly.

Regards,
Stephen Sifers | Community Product Lead

[Karin van Driel]

Ironically, my login lets me access this site, but not the support site, nor any of our atlassian products

[Oleksandr Kashchenko]

same issue for us

[Sushant Verma]

Hi @Karin van Driel 

Welcome to the community!

There seems to be an active incident. A good starting point may be to navigate to Atlassian's status page, where you can subscribe to be informed of progress.

Hope this helps! 

Regards,
Sushant Verma

[Karin van Driel]

Hi @Sushant Verma ,

Thanks, I'm subscribed to the issue, however, that doesn't help me log a ticket this morning :)

There is a separate issue I need to log a ticket for and I cannot, because I cannot login. So I wanted to phone in, but don't have the number. If you can point me towards that, I would be grateful. Thanks!

[Sushant Verma]

@Karin van Driel Not sure about the phone number. But you can contact support via https://www.atlassian.com/company/contact

Regards,
Sushant Verma

[Walter Buggenhout]

@Karin van Driel,

You can't log a ticket because Atlassian support is impacted by the issue too. Tracking the status page and subscribing for now is the best way to stay informed. Rest assured that the issue is impacted a wider range of customers and that it is being investigated as we speak. Updates will be communicated on a regular basis via the aforementioned status page. 

[Oleksandr Kashchenko]

Already up