Hi,
When a user sends an email Service Desk about an issue it will create a Jira ticket and assign the default participant who left the organization. We could not find a way to remove that default participant from assigning to a newly created ticket. Please assist on this matter. Thank you.
Regards,
Rejikanth
Is this only happening with emailed requests?
A few simple checks first...
Default Assignee:
You can modify this to Unassigned if preferred
Components:
You can also modify a Component to have the default assignee as Unassigned if preferred
The component might be getting set via Automation (see below).
Automation:
Let us know if any of these help locate your issue!
Ste
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