Cannot send support request with Jira interface

[Thomas Heidenreich]

The log shows the following:

{code}

2012-07-04 11:51:57,724 http-8080-24 ERROR th 711x79306x1 vay4an 10.13.110.81 /plugins/servlet/stp/view/create-support-request/execute tools.salext.bundle.ApplicationPropertiesInfoBundle Can't generate properties file.

java.lang.ClassCastException: java.util.ArrayList cannot be cast to com.atlassian.support.tools.properties.PropertyStore

at com.atlassian.support.tools.salext.AbstractSupportApplicationInfo.loadStore(AbstractSupportApplicationInfo.java:427)

at com.atlassian.support.tools.salext.AbstractSupportApplicationInfo.saveProperties(AbstractSupportApplicationInfo.java:397)

at com.atlassian.support.tools.salext.bundle.ApplicationPropertiesInfoBundle.getFiles(ApplicationPropertiesInfoBundle.java:65)

at com.atlassian.support.tools.zip.ZipUtility.zip(ZipUtility.java:118)

at com.atlassian.support.tools.zip.ZipUtility.createSupportZip(ZipUtility.java:82)

at com.atlassian.support.tools.zip.ZipUtility.createSupportZip(ZipUtility.java:58)

at com.atlassian.support.tools.request.CreateSupportRequestAction.generateZipFile(CreateSupportRequestAction.java:100)

at com.atlassian.support.tools.request.CreateSupportRequestAction.execute(CreateSupportRequestAction.java:161)

at com.atlassian.support.tools.servlet.SupportToolsViewServlet.displayResults(SupportToolsViewServlet.java:249)

at com.atlassian.support.tools.servlet.SupportToolsViewServlet.doPost(SupportToolsViewServlet.java:98)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)

...{code}

[Thomas Heidenreich · Accepted solution]

Just found, this is a confirmed bug:

• https://confluence.atlassian.com/display/JIRAKB/Creating+a+Support+Zip+results+in+Error
• https://studio.plugins.atlassian.com/browse/STP-158

[TonyA]

Hi, Thomas:

Which version of JIRA are you using? I'd like to know so that I can verify the problem and enter it in our bug tracking.

Regardless, the solution is likely to upgrade to the latest version from the plugins section of the administrative interface. Please try that and let me know how it goes.

Thanks,

Tony

[Thomas Heidenreich]

Support issue is https://support.atlassian.com/browse/JSP-131260

[Nic Brough -Adaptavist-]

Just so we can rule them out - what's the OS, version of Jira and version of Java? Be useful to know what plugins you have too.

[Nic Brough -Adaptavist-]

Ah, ok. I remember breaking it with a custom field plugin once, but it was a while ago :-)

[TonyA]

Don't worry about other plugins, I think is simply an older bug in the Support Tools Plugin. I say this because I wrote the code that introduce the bug, and remember seeing the error and fixing it... :)