Cannot update the Logo - Update button causes nothing to happen

[Geraldine Flanagan]

Hi I am trialing JIRA at the moment and have set up a new project. I cannot seem to update the Logo or FavIcon. Here are the steps I am doing, maybe I am doing something wrong:

1. I navigate to System -> User Interface -> Look and Feel

2. I click on Browse button under the Logo and browse to a jpg file

3. Click on Update button - Nothing happens, sometimes the path and filename remain in the Browse text field but other times it has cleared that field when I click on Update. Either way my icon never gets updated

Thanks in advance,

Geraldine

[Michael Knight · Accepted solution]

Hi Geraldine,

It sounds like something unusual is going on with your instance. Please submit a support request and one of our engineers will investigate.

[Geraldine Flanagan]

Turns out it was an issue with IE 9 - I was able to do it with Firefox!