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Cannot view epic child items on issue screen

Sam Speight June 16, 2025

Hi this is a bit of a weird one. 
When my PO views epics, any epics, most of the time she cannot see their child objects. Sometimes if she hits refresh they will show.

- I got her to try incognito browser, same result
- I can see them fine
- She can see them on the "bulk edit" screen using the three dots menu
- She can see them by enabling story level in roadmap view. (She is using this as a workaround right now but it is slowing her down)
- If i check her "configure columns setting, it is identical to mine. 

Is this a UI setting I am unaware of, or a bug?

Screenshot of her viewGina's epics.png

 

Screenshot of my viewmy epics.png

3 answers

0 votes
pawarsachin84
Community Champion
June 17, 2025

Hello Sam,

It seems to be temporary issue on Jira cloud. You can trac that on the below link.

Jira Status page - 

https://jira-software.status.atlassian.com/ 

Yogesh Mude
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June 17, 2025

Yes, i just now noticed and its an active incident.

0 votes
Yogesh Mude
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June 16, 2025

We also experiencing the same.

Yogesh Mude
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June 16, 2025

In my case, its loading little slow

0 votes
Elizabeth Bruce
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June 16, 2025

I am also experiencing the same.  Looking forward to answer on this!

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