Cannot view some page

[Kate Chan]

I am now an administrator in Jira, but I cannot not view some of the page. It reminded me to find the administrator but I am already the administrator.

[Tansu Akdeniz · Accepted solution]

Hi @Kate Chan 

Welcome to the community.

Can you give Jira Service Management application access (agent license) to your user temporarily?

[Kate Chan]

Hi,

I am sorry that I do not know what is the Jira Service Management application access

[Tansu Akdeniz]

The project which you view is a Jira Service Management Project. In order to be an agent, you should give an agent license yourself. Go to User Management -> Find the user -> Enable Jira Service Management.

[Kate Chan]

Is the 'users and roles' same as 'user management' ?

I can only find the users and roles, and I can not find 'Service Management' in those roles

[Tansu Akdeniz]

Do you use server or cloud?

You should see this menu since you are Jira admin.

[Kate Chan]

I guess I am using server,

and this is my menu look like:

[Tansu Akdeniz]

Yes, it is server version. 

Problem is that you are not Jira admin. Agent license should be given to your user.

[Kate Chan]

What can I do to become the Jira admin?

Do I need to add the Users Roles to myself ?

[Tansu Akdeniz]

Since, you are not Jira admin, you can't add yourself. The person who is Jira admin should grant a permission.

[Kate Chan]

Ohh, may I know where can I see who is the Jira admin?

[Tansu Akdeniz]

Unfortunately, as a non-admin user, you can not view the admins. You should find the related team within your organization.

[Kate Chan]

I understand, thank you so much !

[Bharathi]

Hi @Kate Chan,

From the error message, you are not an administrator and hence you are unable to view the page. You will have to reach out to your instance's administrator to add you as an administrator to view the page.

Hope this helps!

Thanks!

[Kate Chan]

Hi,

But I can see myself a administrator in 'users and roles'

[Bharathi]

@Kate Chan, You'll be an admin to a specific project and not to the whole Jira instance. You can check internally within your organization for the admin team contacts.