Card Color showing for some users and not for others

[Kevin Labrum]

I have created a Kanban board with multiple projects. In the board settings, under Card Colors I have created the following query for a custom field that we want the card to turn red: "Hard Deadline?" = "Yes - There is a Hard Deadline"

For some reason, some users see the red bar on the left of the card on the board and for other users there is no color at all.

[Earl McCutcheon]

Hello Kevin,

Since this is occuring for some users but not others it sounds like a browser or network segment conflict.

Check out this Guide for steps to take to help narrow down the conflict point.

Regards,
Earl

[Kevin Labrum]

I don't believe this is the problem. I logged in as the user and other users and I experience the same issue they are seeing.

[brian steele]

@Kevin Labrum I'm running into this same issue setting up our new cloud instance. Were you ever able to work out the issue?

[Kevin Labrum]

Negative nothing yet.

[brian steele]

It seems to be associated with our custom roles. If I have a user in our custom "developer" role, then they don't get the colors. If I have them in our custom "quality" role, they can.