This question is in reference to Atlassian Documentation: Retrieving the JIRA Administrator via HSQLDB
Need help please to resolve issue in JIRA?
I'm also getting this when I browse to our internal JIRA homepage:
HTTP status 500 - could not determine database type. (error in script file line: 1 Unexpected token UNIQUE, requires COLLATION in statement [SET DATABASE UNIQUE])
**************** JIRA starting... **************** 2016-06-21 19:33:05,175 localhost-startStop-1 INFO [atlassian.jira.startup.JiraStartupLogger] ___ Environment _____________________________ JIRA Build : 6.3.13#6344-sha1:62d2b41c1ddfd5b5a56568898407231b0d9c17cb Build Date : Wed Jan 07 00:00:00 NZDT 2015 JIRA Installation Type : Standalone Application Server : Apache Tomcat/7.0.55 - Servlet API 3.0 Java Version : 1.8.0_11 - Oracle Corporation Current Working Directory : C:\Program Files\Atlassian\JIRA Maximum Allowable Memory : 683MB Total Memory : 470MB Free Memory : 364MB Used Memory : 106MB Memory Pool: Code Cache : Code Cache: init = 2555904(2496K) used = 11455552(11187K) committed = 11534336(11264K) max = 251658240(245760K) Memory Pool: Metaspace : Metaspace: init = 0(0K) used = 17807448(17390K) committed = 18350080(17920K) max = -1(-1K) Memory Pool: Compressed Class Space : Compressed Class Space: init = 0(0K) used = 2151904(2101K) committed = 2359296(2304K) max = 1073741824(1048576K) Memory Pool: PS Eden Space : PS Eden Space: init = 524288(512K) used = 32960624(32188K) committed = 183500800(179200K) max = 185073664(180736K) Memory Pool: PS Survivor Space : PS Survivor Space: init = 524288(512K) used = 17798224(17381K) committed = 42467328(41472K) max = 42467328(41472K) Memory Pool: PS Old Gen : PS Old Gen: init = 266862592(260608K) used = 59721456(58321K) committed = 266862592(260608K) max = 536870912(524288K) JVM Input Arguments : -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory -Dcatalina.home=C:\Program Files\Atlassian\JIRA -Dcatalina.base=C:\Program Files\Atlassian\JIRA -Djava.endorsed.dirs=C:\Program Files\Atlassian\JIRA\endorsed -Djava.io.tmpdir=C:\Program Files\Atlassian\JIRA\temp -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=C:\Program Files\Atlassian\JIRA\conf\logging.properties -XX:MaxPermSize=384m exit -Xms256m -Xmx768m Java Compatibility Information : JIRA version = 6.3.13, Java Version = 1.8.0_11 ___ Java System Properties ________________ atlassian.standalone : JIRA awt.toolkit : sun.awt.windows.WToolkit catalina.base : C:\Program Files\Atlassian\JIRA catalina.home : C:\Program Files\Atlassian\JIRA catalina.useNaming : true common.loader : ${catalina.base}/lib, ${catalina.base}/lib/*.jar, ${catalina.home}/lib, ${catalina.home}/lib/*.jar file.encoding : Cp1252 file.encoding.pkg : sun.io java.awt.graphicsenv : sun.awt.Win32GraphicsEnvironment java.awt.headless : true java.awt.printerjob : sun.awt.windows.WPrinterJob java.class.version : 52.0 java.home : C:\PROGRA~1\ATLASS~2\JIRA\jre java.io.tmpdir : C:\Program Files\Atlassian\JIRA\temp java.naming.factory.initial : org.apache.naming.java.javaURLContextFactory java.naming.factory.url.pkgs : org.apache.naming java.runtime.name : Java(TM) SE Runtime Environment java.runtime.version : 1.8.0_11-b12 java.specification.name : Java Platform API Specification java.specification.vendor : Oracle Corporation java.specification.version : 1.8 java.util.logging.config.file : C:\Program Files\Atlassian\JIRA\conf\logging.properties java.util.logging.manager : org.apache.juli.ClassLoaderLogManager java.vendor : Oracle Corporation java.vendor.url : http://java.oracle.com/ java.vendor.url.bug : http://bugreport.sun.com/bugreport/ java.version : 1.8.0_11 java.vm.info : mixed mode java.vm.name : Java HotSpot(TM) 64-Bit Server VM java.vm.specification.name : Java Virtual Machine Specification java.vm.specification.vendor : Oracle Corporation java.vm.specification.version : 1.8 java.vm.vendor : Oracle Corporation java.vm.version : 25.11-b03 mail.mime.decodeparameters : true org.apache.catalina.startup.ContextConfig.jarsToSkip : org.apache.catalina.startup.TldConfig.jarsToSkip : tomcat7-websocket.jar org.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER : true org.dom4j.factory : com.atlassian.core.xml.InterningDocumentFactory os.arch : amd64 os.name : Windows Server 2012 os.version : 6.2 package.access : sun., org.apache.catalina., org.apache.coyote., org.apache.jasper., org.apache.naming.resources., org.apache.tomcat. package.definition : sun., java., org.apache.catalina., org.apache.coyote., org.apache.jasper., org.apache.naming., org.apache.tomcat. server.loader : shared.loader : sun.arch.data.model : 64 sun.boot.library.path : C:\PROGRA~1\ATLASS~2\JIRA\jre\bin sun.cpu.endian : little sun.cpu.isalist : amd64 sun.desktop : windows sun.io.unicode.encoding : UnicodeLittle sun.jnu.encoding : Cp1252 sun.management.compiler : HotSpot 64-Bit Tiered Compilers sun.os.patch.level : tomcat.util.buf.StringCache.byte.enabled : true tomcat.util.scan.DefaultJarScanner.jarsToSkip : bootstrap.jar, commons-daemon.jar, tomcat-juli.jar, annotations-api.jar, el-api.jar, jsp-api.jar, servlet-api.jar, websocket-api.jar, catalina.jar, catalina-ant.jar, catalina-ha.jar, catalina-tribes.jar, jasper.jar, jasper-el.jar, ecj-*.jar, tomcat-api.jar, tomcat-util.jar, tomcat-coyote.jar, tomcat-dbcp.jar, tomcat-jni.jar, tomcat-spdy.jar, tomcat-i18n-en.jar, tomcat-i18n-es.jar, tomcat-i18n-fr.jar, tomcat-i18n-ja.jar, tomcat-juli-adapters.jar, catalina-jmx-remote.jar, catalina-ws.jar, tomcat-jdbc.jar, tools.jar, commons-beanutils*.jar, commons-codec*.jar, commons-collections*.jar, commons-dbcp*.jar, commons-digester*.jar, commons-fileupload*.jar, commons-httpclient*.jar, commons-io*.jar, commons-lang*.jar, commons-logging*.jar, commons-math*.jar, commons-pool*.jar, jstl.jar, geronimo-spec-jaxrpc*.jar, wsdl4j*.jar, ant.jar, ant-junit*.jar, aspectj*.jar, jmx.jar, h2*.jar, hibernate*.jar, httpclient*.jar, jmx-tools.jar, jta*.jar, log4j.jar, log4j-1*.jar, mail*.jar, slf4j*.jar, xercesImpl.jar, xmlParserAPIs.jar, xml-apis.jar, junit.jar, junit-*.jar, hamcrest*.jar, org.hamcrest*.jar, ant-launcher.jar, cobertura-*.jar, asm-*.jar, dom4j-*.jar, icu4j-*.jar, jaxen-*.jar, jdom-*.jar, jetty-*.jar, oro-*.jar, servlet-api-*.jar, tagsoup-*.jar, xmlParserAPIs-*.jar, xom-*.jar user.country : NZ user.dir : C:\Program Files\Atlassian\JIRA user.home : C:\Windows\system32\config\systemprofile user.language : en user.name : BLIZZARD$ user.script : user.timezone : Pacific/Auckland user.variant : 2016-06-21 19:33:05,581 localhost-startStop-1 INFO [atlassian.jira.startup.JiraHomeStartupCheck] The jira.home directory 'C:\Program Files\Atlassian\Application Data\JIRA' is validated and locked for exclusive use by this instance. 2016-06-21 19:33:05,597 localhost-startStop-1 INFO [jira.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from C:\Program Files\Atlassian\Application Data\JIRA\dbconfig.xml 2016-06-21 19:33:05,800 localhost-startStop-1 INFO [atlassian.jira.startup.JiraStartupLogger] Running JIRA startup checks. 2016-06-21 19:33:05,800 localhost-startStop-1 INFO [atlassian.jira.startup.JiraStartupLogger] JIRA pre-database startup checks completed successfully. 2016-06-21 19:33:06,441 localhost-startStop-1 ERROR [atlassian.jira.startup.LauncherContextListener] Unable to start JIRA due to Java Error. com.google.common.util.concurrent.ExecutionError: java.lang.NoSuchMethodError: org.hsqldb.DatabaseURL.parseURL(Ljava/lang/String;ZZ)Lorg/hsqldb/persist/HsqlProperties; at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2232) at com.google.common.cache.LocalCache.get(LocalCache.java:3970) at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3974) at com.google.common.cache.LocalCache$LocalManualCache.get(LocalCache.java:4834) at com.google.common.cache.LocalCache$LocalManualCache.getUnchecked(LocalCache.java:4839) at org.ofbiz.core.entity.GenericDelegator.getGenericDelegator(GenericDelegator.java:105) at com.atlassian.core.ofbiz.CoreFactory.getGenericDelegator(CoreFactory.java:38) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.configureOfbiz(DatabaseConfigurationManagerImpl.java:237) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:321) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseConfigured(DatabaseConfigurationManagerImpl.java:220) at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:109) at com.atlassian.jira.startup.DefaultJiraLauncher.access$100(DefaultJiraLauncher.java:32) at com.atlassian.jira.startup.DefaultJiraLauncher$1.run(DefaultJiraLauncher.java:81) at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:34) at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:76) at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:71) <+5> (StandardContext.java:4992) (StandardContext.java:5490) (LifecycleBase.java:150) (ContainerBase.java:1575) (ContainerBase.java:1565) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) Caused by: java.lang.NoSuchMethodError: org.hsqldb.DatabaseURL.parseURL(Ljava/lang/String;ZZ)Lorg/hsqldb/persist/HsqlProperties; at org.hsqldb.jdbc.JDBCDriver.getConnection(Unknown Source) at org.hsqldb.jdbc.JDBCDriver.connect(Unknown Source) at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38) at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582) at org.apache.commons.dbcp.BasicDataSource.validateConnectionFactory(BasicDataSource.java:1556) at org.apache.commons.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:1388) at org.apache.commons.dbcp.BasicDataSource.setLogWriter(BasicDataSource.java:1134) at org.ofbiz.core.entity.transaction.DBCPConnectionFactory.getConnection(DBCPConnectionFactory.java:110) at org.ofbiz.core.entity.ConnectionFactory.tryGenericConnectionSources(ConnectionFactory.java:69) at org.ofbiz.core.entity.transaction.JNDIFactory.getConnection(JNDIFactory.java:146) at org.ofbiz.core.entity.TransactionFactory.getConnection(TransactionFactory.java:101) at org.ofbiz.core.entity.ConnectionFactory.getConnection(ConnectionFactory.java:59) at org.ofbiz.core.entity.ConnectionFactory$1.getConnection(ConnectionFactory.java:52) at org.ofbiz.core.entity.jdbc.DatabaseUtil.getConnection(DatabaseUtil.java:132) at org.ofbiz.core.entity.jdbc.DatabaseUtil.getTableNames(DatabaseUtil.java:903) at org.ofbiz.core.entity.jdbc.DatabaseUtil.checkDb(DatabaseUtil.java:166) at org.ofbiz.core.entity.jdbc.DatabaseUtil.checkDb(DatabaseUtil.java:144) at org.ofbiz.core.entity.GenericDAO.checkDb(GenericDAO.java:1342) at org.ofbiz.core.entity.GenericHelperDAO.checkDataSource(GenericHelperDAO.java:270) at org.ofbiz.core.entity.GenericDelegator.initialiseAndCheckDatabase(GenericDelegator.java:236) at org.ofbiz.core.entity.GenericDelegator.<init>(GenericDelegator.java:167) at org.ofbiz.core.entity.GenericDelegator$1.load(GenericDelegator.java:91) at org.ofbiz.core.entity.GenericDelegator$1.load(GenericDelegator.java:88) at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3573) at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2350) at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2313) at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2228) ... 24 more 2016-06-21 19:33:06,566 localhost-startStop-1 INFO [atlassian.jira.startup.DefaultJiraLauncher] Stopping launchers 2016-06-22 10:57:36,393 localhost-startStop-1 INFO [atlassian.jira.startup.JiraStartupLogger]
Search for dbconfig.xml and check what it contains.. By the sound you have just lost the environmental variable, or the path to the application server changed (renamed folder, moved drive)?
Did you do anything weird before this happened?
I never ran JIRA on Windows, so not sure how to troubleshot it, but this is a great start.
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