I used Automation for Jira to change the 'Issue Type' of my ticket on the fly after parsing for some information in the description field. It did warn me that, if the workflow of the new Issue Type is not the same then the ticket will go into an unknown state.
The workflow in this case is the same for both issue types. In spite of that after changing the Issue type automatically, it is stuck in the current status 'waiting for support' and I am unable to transition the ticket to any other status from here.
I only see an error message int he drop down that says:
"you do not have permission to transition this issue"
Any inputs are appreciated!
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