Change Issue Type not retaining issue layout for the new type due to request type not being set

[Romy Meyers]

I have configured each of my issue types with a specific description and context layout. 

When I click the issue avatar to change the issue type and walk through the wizard and return to the updated issue type, my configuration for this updated issue type is not retained. When i click configure on the issue, it is still viewing this as the previous issue type.

I then realized that the Request Type was not being set upon changing the issue type and after i updated the request type and refreshed, it then restored my issue layout for the updated issue type. 

Is anyone else seeing this? How are you resolving this issue, using automation rules? 

Does atlassian have any plans to allow the user to set the request type in the wizard to ensure the issue to request mapping is configured correctly?

Thanks for your responses in advance. 

[John Funk]

Hi Romy,

I have not seen this, but never tried the path you did either. I think the solution would be to always create the issue through the Portal where the Request Type would get set and not just the Create function in Jira. 

You should be able to update the current ones that are missing the value through the bulk change function. 

[Romy Meyers]

Hi John,

We currently do not utilize the portal. Account managers are forwarding requests from outlook email to specific customer project email channels. When the issue is created, it defaults to what we call a service issue type and sets the request type to service BUT there are times that the issue type needs to be changed to a different issue type so when I walk through the wizard to change the issue type - it would be nice if it could automatically change the request type as well and therefore retain my configured issue layout. 

[John Funk]

I don't know if that will be possible, because Automation For Jira doesn't provide a way to update the Request Type. So not sure how you would automate it. Maybe ScriptRunner could but I don't know. 

[Romy Meyers]

yeah you can't automate it - ugh!!! it would be nice in the Move Issue wizard if they added a step to update the request type since the issue type and request type are closely related. 

[John Funk]

That would be a good feature request

[Romy Meyers]

just found it on their board: jsdcloud-1835

[John Funk]

I voted for it also.  :-)