Change Issue type with automation rule

[Mohssine]

Hi,
I have a request to create an automation rule

We want to create an automation rule to change the issuetype. Knowing that both issuetypes have the same worklfow.

Is it possible to do this on JSW using only the native options? 

Thanks for your help

[Rilwan Ahmed]

Hi @Mohssine ,

Welcome to the community !!

This is possible in inbuilt Jira automations.

Go to project settings --> Automation --> Create Rule as follows

When: Select the required action
IF: JQL condition. Give the required JQL condition to match what tickets needs the modification
THEN: Edit Issue. Here select the Issue type field and the destination type

Sample Rule:

[Bill Sheboy]

Hi @Mohssine -- Welcome to the Atlassian Community!

What problem are you trying to solve by doing this?  That is, "why do this"?  Knowing that may help to the community to offer other solution approaches, because...

Although an automation rule can change an issue type, I would not recommend that. 

There are several things which can happen when changing the issue type, which is why Atlassian created a feature in the UI for this: Move.  That feature can ask questions, when needed, to handle the change, and it can prevent the change when it is not possible.  Automation rules cannot pause to ask the user questions.

Instead consider using either the Clone or Create Issue action to address this need, and then either abandon or delete the original issue in the rule.

Kind regards,
Bill