Change Management

[Mark_Stray]

Hi,

I would like to use JIRA as a change management solution.

Need to use workflows with approvals

Would like to have a CMDB

What JIRA products do I need to get started.

[Grigory Salnikov]

Hello @Mark_Stray and welcome to our Community!

Jira is good as a change management tool. At my previous job, we kept track of all our employees, their workstations with all the necessary hardware parameters, employees' access matrix to all the resources and all the resources themselves with their parameters in different special-crafted and tuned spaces. Every little change to the infrastructure required a task, went through its own workflow, and often used special fields, screens, issue types.

The product we used was Jira Software and there's no (as far as I'm aware of) "Approval" option, though there're always some tricks to get the needed behavior.

Be aware, though, that to create and tune good change management procedures throughout the company requires quite an effort, time, and often thorough Jira knowledge.

Where to get help in difficult situations you seem to know already :)

[Andy - PTC Redundant]

Morning Mark,

I would suggest that you keep Jira for all of the tasks and day2day CM. That way no one gets confused between the nitty gritty and the governance.

For the governance I definitely advise using Confluence. If you have an internal IT Development team you can use Java Script to build the CMDB you need, plus the workflows for the digital approval process. Also you can have it completely synced with Jira so your CMDB is updated automatically.

If no internal team, the Atlassian Market place has plenty of apps to help with expanded / customizing Confluence.

Not the answer you were probably looking for but hopefully it helps!