Change Workflow

[Rita Ramos]

Hello, On one of the work projects the workflow has changed in some of the tickets and I am not able to close tickets assigned to me because the new workflow doesn't allow for it. How can I change it back to the workflow I used to have?

[Niranjan]

Hi @Rita Ramos ,

Changes made to the workflow cannot be undone unless a copy of the workflow is taken before the changes are applied. If you have the backup of the workflow, you can apply it back to the issue type ( you must know the mapping). The other option is to check your dev instance/restore your recent backup into your dev instance and then apply the changes manually. 

[Clark Everson]

To add here, you should reach out to your admin for jira, depending on the type of project they maybe able to look at the workflow and see if there is a backup. If there isn't then your admin should be able to figure out what is causing your issue with the workflow.

Best,
Clark