Change assignee doesn't receive email notification

[Ni Ma]

Hello 

I have a problem about issue assignee email notification. 

- I am using JIRA cloud 

- Project type is "Classic project"

- Project setting -> Notifications contain event "Issue Assigned" event and "Issue Updated"

- I have proper role in this project

- In my personal setting, "Watch your issues" and "Notifications of your changes" are both enabled.

- I confirm I am watching this issue

I change assignee, and edit the issue (to trigger change event), both not working. No email received. 

I tried project type "Next-Gen". 

For "next-gen" project, I can receive notification email for both change assignee and update issue events.  

I found one bug report on this page, 

https://jira.atlassian.com/browse/JRASERVER-64870

not sure if cloud version is same or not? Is it issue specifically relating to classic project? or any setting was wrong? 

Can someone advice me?

Thank you

[Jack Nolddor _Sweet Bananas_]

Hi

Have your Jira instance got the Outgoing Mail enabled?

Check:
https://<YOUR_COMPANY>.atlassian.net/secure/admin/OutgoingMailServers.jspa

You need Jira Administrative permission to access the link above.

Regards

[Ni Ma]

Thanks for your answer. It is enabled.

And if I use project type = next gen, I can receive notification emails.  It looks like problem of classic project setting, or JIRA itself. 

Best regards