Change issue to resolve

[Diego Berges]

Hi,

I have configured my workflow, and I need know how to configure a state to close the issue (mark as resolved).

I´m working with a software user, not with helpdesk (this user works fine and can close issue).

Thanks in advance

[Pedro Felgueiras · Accepted solution]

Hy @Diego Berges

You need one of two things: 

• In the transition scree show the resolution field
• Add a post action on the transition to set the field resolution

Cheer

Pedro

[Diego Berges]

Thanks! Can you send me a link with an example?

[Pedro Felgueiras]

To add a post action: 

https://confluence.atlassian.com/adminjiraserver073/advanced-workflow-configuration-861253591.html#Advancedworkflowconfiguration-Usingapostfunctiontosetafield

To map a screen to a transition: 
https://confluence.atlassian.com/jirakb/mapping-a-screen-to-a-workflow-transition-720634253.html

[Vache Manukyan]

Hi guys

[Vache Manukyan]

I have a question, can you help me?

[Nic Brough -Adaptavist-]

Possibly.  Depends on the question.

[Vache Manukyan]

Dears, we are trying to change the status of ticket to "resolve" in mobile version but we can't. We see the following text "1- Please add comment" but the comment exists. Please help us to resolve this issue. If you need any info I will be glad to share with you. The problem exists in IOS and in Android versions.

[Nic Brough -Adaptavist-]

You've asked that as a full question already, you should stick with the conversation there.

[Vache Manukyan]

Excuse me can you clarify how it would be?

[Vache Manukyan]

What do you mean?

[Nic Brough -Adaptavist-]

You asked this question already, and not as part of a barely related older question.  Please go there to look at the answers.

[Vache Manukyan]

Ok , thank you

[Vache Manukyan]

Nobody answer my question...