Change status of issue A, based on status change of issue B

[David]

We are looking at changing our process to have dev tickets with a workflow and QA tickets with a different workflow. We want to separate this work for easier tracking of dev complete tickets. 

I already have an automation rule that will create a QA ticket when a dev ticket is created. The QA ticket will start in an Open status. What I would like to be able to do is update the QA ticket status to "Ready for Testing" when the dev ticket status is changed to Dev Complete.

Any help on how to do this is appreciated. Thanks

[Hernan Halabi - Elite IT Consulting Group]

Hi @David when you create the initial issue make sure you add a step to Link both issues if you haven't already.

Then with another rule with an "issue transitioned" trigger you can set it that if the issue was moved to Dev completed then within the branches component you should see the linked issues option there and on it you set the transition issue action.

Sorry I can't add pics to make this easier. I'm on my mobile at the moment.

Hope it helps good enough

[Bill Sheboy]

Hi @David 

Yes, and...to @Hernan Halabi - Elite IT Consulting Group suggestion:

Are these issues for dev and QA in the same or different projects in Jira?  When in the same project you may have a project-level rule; otherwise it is a global/multi-project rule.  For example:

• trigger: issue transitioned, selecting probably just a "to status"
• condition: confirm the issue is a dev one
• branch: to find the related QA issue (either with JQL or a link, depending on how you connected them)
  • action: transition the QA issue

Kind regards,
Bill