Change the status of a JSM ticket when the linked Dev ticket resolution is changed

[Houssein Barkallah]

hello team,

im looking for a way to change the status of a JSM ticket once the linked Dev project ticket resolution is changed to a certain value.
Exemple: Change the status of the JSM-001 ticket to closed when the resolution of the Dev-001 ticket is set to delivered after it was resolved.

Thank you.

[Walter Buggenhout]

Hi @Houssein Barkallah

That is something you can do with an automation rule. That might look somewhat like this:

 

Hope this helps!

[Houssein Barkallah]

Thanks dear  @Walter Buggenhout  . 
my issue is that I want my trigger to be a specific resolution, not a status :/ 

the workaround I found is to add a new status in the dev Workflow for that specific resolution and do the mentioned automation.

Thank you  sm

[Walter Buggenhout]

You could also just switch the initial trigger: instead of issue transitioned, use Field value changed:

Do take some time to dig a little deeper into the magic powers of Automation; there's a lot of possibilities there ...