Changing description on custom field does not change in the ticket

[StephanieC]

I have a really odd issue where I hanged the description on several custom fields, but for just one of them, the description is not updating on the tickets, new or old. 

See screenshots. 

I re-indexed a couple of times and I believe we have even rebooted the server at least once since then.

[Mirek · Accepted solution]

Hi @StephanieC 

In general you can set up description in two places - in custom fields list and in field configuration. The field configuration is always on top of custom field default description.

So I suggest to check Field Configuration of your project first end verify what description you have there.

[StephanieC]

This worked ! Thank you!!!!

[Mirek]

Glad to hear that :) 

[Joseph Rossi]

Thanks for the tip.