Changing email account in user profile - Not sending verification email

[Rosana Casilli]

Hi all!! 

In our company,  Infraestructure team is changing the domain of the gmail accounts.

As users are using google athentication, this change should be done individualy. 

So we followed the following steps:

1. Infraestructure team, changed the domain of a test user from @XXXXX.com.ar for @zzzzzz.com.ar

2. the test user accessed to his account settings /email and entered the new email address (that would be  for example: testuser@zzzzzz.com.ar ; and it is shown down below that a verification email has been sent that user needs to confirm. 

3. The user access with his updated email account testuser@zzzzzz.com.ar, but there is no verification email. 

4. we 've tried to resend but no mail was received. 

Don't know what is happening but we have been trying for the last 3 days and we didn't succeded.

Anybody has any idea of what to do? I have reach atlassian team but we are still sending emails to each other.

Thanks in advance

Ro